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Ask a Librarian

The Research and Learning Department provides research assistance via online chat, email, and virtual and in-person appointments.

Loyola University Library Staff Research Help Chat Hours:
Sunday: noon – 10 PM
Monday-Thursday: 9 AM – 10 PM
Friday: 9 AM – 5 PM
Saturday: 10 AM – 6 PM

24 hour Research Help Chat is provided by partner libraries who do not work at Loyola University Chicago, but are familiar with our library resources.

Please check our website for hours during University holidays:

About Chat

AJCU (Association of Jesuit Colleges and Universities) libraries provide this real-time, chat-based online reference service. Following a chat session, users can request a transcript of their online discussion by email.

Loyola University Chicago Libraries staff provide assistance during regular hours above. Librarians at other AJCU member institutions and librarians on contract provide back-up and after-hours service. Chat service is not available Thanksgiving Day, Christmas Day, New Year's Day, and Independence Day.

Download a mobile app here for Android and iOS.

Guidelines for Use

  • Use this chat service to ask questions about research, and library resources, services, and policies.
  • Research and Learning staff may ask users with questions too complex for chat to proceed by email, telephone call, or Zoom meeting.
  • We will not tolerate harassment and misconduct of any type.

Who May Use This Service?

Chat is available to all Loyola students, faculty, staff, and alumni. We will accept questions from users who are not affiliated with Loyola. Only current students, faculty, and staff will have off-campus access to licensed databases and online resources.

Privacy Statement

The University Libraries are dedicated to protecting your privacy. Providing your email address allows us to send you a transcript of the session, or to send you additional information related to your question. We will not share your email address or use it for other purposes. Transcripts of chats are kept for quality control and training purposes only. Detailed privacy information about the chat service is available.

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