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For error messages or technical problems, please see our
Troubleshooting Guide.
What is Online Document Delivery?
Starting in January 2003, articles requested through Interlibrary
Loan are being made available over the World Wide Web.
As a result, these articles can be viewed from practically
any computer that is connected to the Internet.
How Does Online Document Delivery Work?
Individuals who request articles through Interlibrary
Loan will be notified by email when their requests arrive.
This email will contain:
By going to the specified web page and entering their
email address and PIN, individuals will be shown a list
of their available articles. These articles
can be viewed using the free Adobe Acrobat Reader.
Why do I need Acrobat Reader?
Acrobat Reader (from Adobe) is a very popular, widely
available, and free PDF viewer. In fact, Adobe is the company
who created the PDF (portable document file) standard.
While there may be other programs capable of reading PDF
files, Acrobat in particular is a very robust and stable
application with many user-oriented enhancements. For example,
owing to the nature of document scanning and delivery,
there may be instances where a page may be upside-down
and rather difficult to read. Acrobat 4.05 allows you to
rotate the file as necessary for proper viewing. Additionally,
it will allow you to zoom in or pan out when viewing a
page if you need to adjust the size of the image.
If you don't already have version 4.05 of Acrobat Reader,
be sure to visit the Adobe
website and obtain a copy appropriate
for your operating environment (PC or Mac).
How long will it take to download my material?
This will vary depending on the type of connection to
the Internet you are using and the size of the file. Generally
speaking, the faster types of connections are those using
the University network (university offices, residence halls,
computing centers, etc.), broadband cable, or DSL (digital
subscription line). Downloading a file using these connections
takes a very short amount of time... perhaps only a matter
of seconds. Dial-up access using a modem, however, is the
slowest method. You should allow 15 to 30 minutes to download
your article using a 56k modem.
How do I get a PIN?
When you receive your first electronic article from Interlibrary
Loan, you will receive a notification email containing
the following:
- A link to the document delivery web page
- Your user
name (your email address)
- Your 7 digit PIN. This PIN
is your permanent password for accessing your articles.
Anytime you want to access
your article(s), you can go to the document
delivery page and login with your email address and your PIN.
You will receive a notification email with this same information
each time you receive a new article. You will not get a
different PIN for each article.
Why are some of the pages in my articles upside-down or
sideways?
When lending libraries copy journal articles using a scanner,
they sometimes scan some of the pages in upside-down. If
the journal is small enough so that two pages can fit onto
one 8.5x11 page, the article may be scanned in "sideways".
If you are trying to read an article that has upside-down
or sideways pages, you can print the article and re-organize
the pages. You can also read the article in Acrobat Reader
using the latest version (4.05 or higher). This version
has new buttons on the Acrobat Reader toolbar which allow
you to rotate the pages on the screen. If any of the pages
in your article have sections or pages missing, or illegible
text, please contact the Interlibrary Loan department (773-508-6022)
immediately with the name of the article so that we can
re-order the missing pages.
Some of the pages in my article are blank, included twice
or in the wrong order.
If there are detailed illustrations in your article, the
lending library will sometimes scan those pages in twice;
once for the text, and once with a special setting to make
the illustrations clear. Also, lending libraries sometimes
make mistakes when scanning articles, and some pages may
be included twice or located in the wrong place, such as
at the end of the article. Please check through the document
to make sure that all of the pages are included. If there
are missing or illegible pages, please contact the Interlibrary
Loan department (773-508-6022) immediately with the name
of the article so that we can re-order the missing or illegible
pages.
Some of the pages in my article are missing or illegible.
Please check through the document to make sure that all
of the pages are included. Some pages may be included out
or order, or at the end of the article. If there are missing
or illegible pages, please contact the Interlibrary Loan
department (773-508-6022) immediately with the name of
the article so that we can re-order the missing or illegible
pages.
I accidentally deleted one of my articles. Can I get it
back?
You must contact the Interlibrary Loan department (773-508-6022)
on the same business day (before 5:00 p.m.) with the title
of the article. The department is only open on Monday through
Friday and will only be able to retrieve articles on these
days.
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